Information
Shipping
Every SOLSTICE IN PARADISE order is prepared with care.
Please allow up to 14 business days for delivery unless a different timeframe is displayed during checkout.
Delivery timeframe
Please allow up to 14 business days for delivery unless a different timeframe is displayed during checkout.
Business days do not include weekends or public holidays.
Tracking
Once your order has been shipped, tracking information will be sent to the email address provided at checkout when tracking is available.
Delays
Delivery times may occasionally be affected by circumstances outside our control, including carrier delays, high demand, weather or customs processing.
International orders
For international orders, customers may be responsible for customs duties, import taxes or other local charges depending on their destination.
These charges are determined by local authorities and are not controlled by SOLSTICE IN PARADISE.
Available destinations and any shipping charges are shown during checkout.
A problem with your delivery
If you have a problem with your delivery, contact us with your order number and we will help you investigate it.
Contact supportShipping questions
Up to 14 business days unless otherwise shown during checkout.
Tracking information will be sent by email when available.
Available destinations are determined by our current shipping configuration and are shown during checkout.
International orders may be subject to local customs duties and taxes. These are determined by the destination country.
Carrier tracking can sometimes take time to update after an order leaves us. If your tracking has not moved, contact us with your order number and we will look into it with you.
Contact supportThis information is being finalised. Contact us and we will confirm the current policy for your order.