Solstice in Paradise

Legal

Privacy

This page describes how information is handled when you browse this website or place an order.

Where our store platform generates or updates a formal privacy policy for the shop, that policy becomes the source of truth and replaces the summary below.

Information we collect

We collect the information you provide directly, such as your name, contact details, delivery address and the contents of any message you send us.

We also receive limited technical information from your browser when you visit the site.

How information is used

Information is used to process and deliver orders, respond to enquiries, maintain the website and keep records of transactions.

Orders and payments

Order details are used to fulfil your purchase and to provide support afterwards.

Payment details are handled by our payment provider and are not stored by us.

Account information

If an account is created, it stores the details needed to view orders and manage your delivery information.

Website usage data

We may process aggregated usage information, such as pages visited and general device information, to understand how the site performs.

Cookies and similar technologies

Cookies and similar technologies may be used to keep your session and bag working, remember preferences and measure site performance.

You can control cookies through your browser settings; some parts of the store may not function without them.

Service providers

We work with service providers who process information on our behalf, only for the purposes described here.

Shipping and fulfilment providers

Delivery details are shared with the providers responsible for fulfilling and delivering your order.

Payment providers

Payments are processed by our payment provider, which handles your payment information under its own terms.

Analytics

Where analytics are enabled, they are used to measure site usage and performance in aggregate.

Marketing communications

Marketing emails are only sent where you have asked to receive them, and every message includes a way to unsubscribe.

Customer rights

You can contact us to ask what information we hold about you, to correct it, or to ask us to delete it where we are able to.

Data retention

Information is kept for as long as needed to fulfil orders, provide support and meet record keeping obligations.

International processing

Where our providers operate in other countries, information may be processed outside your own country as part of running the store.

Contact

For any privacy question, contact us through the contact page and we will respond directly.

Contact us