Information
Returns
We want every SOLSTICE IN PARADISE piece to feel right when it reaches you.
If you would like to request a return, contact us as soon as possible after receiving your order.
Return eligibility
Returned items should be unworn, unused, unwashed and returned in their original condition with any original packaging or tags where applicable.
Items showing signs of wear, washing, damage or alteration may not be eligible for return.
How to request a return
Contact support as soon as possible after receiving your order with your order number.
Before sending anything back, customers must contact support and receive return instructions.
A return address is only issued directly with your return instructions.
Request a returnIncorrect item received
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photographs so we can review the issue.
Damaged item
If your order arrives damaged, contact us as soon as possible with your order number and clear photographs of the item and its packaging so we can review the issue.
Size issues
If a piece does not fit, contact support and we will confirm the options available for your order.
Refund processing
This information is being finalised. Contact us and we will confirm the current policy for your order.
Return shipping
This information is being finalised. Contact us and we will confirm the current policy for your order.
Final sale items
No items are currently marked as final sale. If that changes, any final sale piece will be clearly identified on its product page.
Return questions
Contact us as soon as possible after receiving your order to request a return.
Unworn, unused, unwashed and in original condition.
Contact support with the order number and clear photographs so the issue can be reviewed.
This information is being finalised. Contact us and we will confirm the current policy for your order.